Privacy Policy

Last Updated: October 24, 2025

At Pro IT Assist, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.proitassist.com, contact us, or use our IT and cybersecurity services.
By using our site or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information
When you contact us, sign up for services, request support, or make a payment, we may collect:

Name, company name, and contact details (email, phone, address)
Device and system information (for managed service clients)
Payment details (processed securely through third-party providers)

b. Technical and Usage Information
When you visit our website, we may automatically collect:

IP address and browser type
Pages viewed, time spent on site, and referring URLs
Device identifiers and other analytics data

This information helps us improve our site performance, user experience, and security.

2. How We Use Your Information

We use the collected information to:

Provide, maintain, and improve our IT services and support
Respond to inquiries and provide technical assistance
Send service-related updates or billing information
Detect and prevent fraudulent or unauthorized activity
Comply with applicable laws and regulations

We do not sell or rent your personal information to third parties.

3. Sharing of Information

We may share your information only in the following cases:

With Service Providers: Trusted vendors that assist with payment processing, ticketing, hosting, or communication tools (e.g., Wix, Google Workspace).
For Legal Reasons: If required by law, subpoena, or government request.
With Your Consent: If you authorize us to share specific data for a particular purpose.

All vendors and partners we work with are required to uphold strict confidentiality and data protection standards.

3. Sharing of Information

We may share your information only in the following cases:

With Service Providers: Trusted vendors that assist with payment processing, ticketing, hosting, or communication tools (e.g., Wix, Google Workspace).
For Legal Reasons: If required by law, subpoena, or government request.
With Your Consent: If you authorize us to share specific data for a particular purpose.

All vendors and partners we work with are required to uphold strict confidentiality and data protection standards.

4. Data Security

We implement technical and organizational measures to protect your information, including:

Encryption for data transmission and storage
Firewalls, access controls, and continuous monitoring
Regular system patching and vulnerability management

Despite these efforts, no online system is 100% secure. We encourage clients to use strong passwords and enable multi-factor authentication when possible.

5. Your Rights

Depending on your location, you may have the right to:

Access, update, or delete your personal information
Withdraw consent for certain data uses
Request a copy of your data in a portable format

To exercise these rights, please contact us at support@proitassist.com.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy or as required by law. Data from inactive clients is securely deleted after a reasonable period.

7. Cookies and Tracking

Our website uses cookies and similar technologies to enhance functionality and measure traffic. You can adjust your browser settings to refuse cookies, but some features of the site may not function properly.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last Updated” date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us:

📧 support@proitassist.com
📧 sales@proitassist.com
📞 (914) 297-8173