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Terms & Conditions

Last Updated: October 24, 2025

Welcome to Pro IT Assist. These Terms and Conditions (“Terms”) govern your use of our website www.proitassist.com and our related products and services.
By accessing or using our site and services, you agree to be bound by these Terms. If you do not agree, please refrain from using our website or services.

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1. About Us

Pro IT Assist provides IT support, cybersecurity, monitoring, and managed services to individuals and small businesses.
Our registered business operates from New York, NY, and may be contacted at support@proitassist.com or (914) 297-8173.

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2. Use of Our Website

  • You must be at least 18 years of age to use our website or request services.

  • You agree to use our website only for lawful purposes and in a manner that does not infringe the rights or restrict the use of others.

  • You are responsible for maintaining the confidentiality of any account credentials or information you share with us.

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3. Services and Pricing

  • All services, descriptions, and prices listed on our website are subject to change without prior notice.

  • Prices may vary depending on the scope of service, location, and technical requirements.

  • In some cases, deposits or advance payments may be required before service begins.

  • Quotes are valid for a limited period as stated in the proposal or invoice.

We reserve the right to refuse service at our discretion, including for misuse, non-payment, or abusive conduct.

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4. Payments

  • Payments for services are due as stated in the invoice or service agreement.

  • Accepted payment methods may include credit/debit cards, bank transfer, or other approved payment platforms.

  • Late payments may result in suspension of ongoing support or additional fees.

  • All sales are considered final unless otherwise stated in a written service agreement.

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5. Cancellations & Refunds

  • Clients may cancel scheduled services with at least 24 hours’ notice.

  • Cancellations made with less than 24 hours’ notice may incur a cancellation fee.

  • Refunds, when applicable, will be processed according to the nature of the service and agreement terms.

  • Subscription-based or monthly services (e.g., antivirus, monitoring, patching) may be canceled at any time but are non-refundable for the current billing cycle.

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6. Client Responsibilities

By engaging our services, you agree to:

  • Provide accurate information regarding your systems and devices.

  • Maintain proper data backups before we perform any maintenance, patching, or configuration work.

  • Allow us reasonable access to your systems (remotely or onsite) when necessary to deliver the contracted service.

Pro IT Assist is not responsible for data loss resulting from client negligence, unauthorized system changes, or hardware failure.

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7. Limitation of Liability

To the fullest extent permitted by law, Pro IT Assist and its employees shall not be liable for:

  • Any indirect, incidental, or consequential damages arising from service use, website access, or system downtime.

  • Loss of data, profits, or business interruptions resulting from maintenance, patching, or technical failures.

  • Any damages exceeding the total fees paid for the specific service giving rise to the claim.

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8. Warranties & Disclaimers

Our website and services are provided “as is” and “as available.”
We make no warranties, express or implied, regarding:

  • Continuous operation or availability of the website

  • Compatibility with your systems

  • The absence of errors, interruptions, or security vulnerabilities

We strive to provide professional, high-quality support, but outcomes may vary based on system conditions, configurations, and third-party software performance.

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9. Intellectual Property

All content, logos, graphics, and materials displayed on this site are the intellectual property of Pro IT Assist unless otherwise noted.
You may not reproduce, distribute, or modify any part of the site’s content without prior written consent.

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10. Third-Party Tools & Links

Our website may include links to third-party services or software tools (e.g., remote support, antivirus vendors, payment processors).
We are not responsible for the content, security, or privacy practices of those third parties.

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11. Termination

We reserve the right to terminate or suspend your access to our website or services without notice if we believe you have violated these Terms, engaged in unlawful activity, or caused harm to our business or reputation.

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12. Governing Law

These Terms are governed by and construed under the laws of the State of New York, USA.
Any disputes will be handled in the appropriate courts located in New York County, NY.

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13. Changes to These Terms

We may update or modify these Terms at any time without prior notice.
The updated version will be posted on this page with a revised “Last Updated” date. Continued use of our website after updates means you accept the revised Terms.

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14. Contact Us

If you have questions about these Terms, please contact:

📧 support@proitassist.com
📧 sales@proitassist.com
📞 (914) 297-8173

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